User Agreement
Access to and use of this website is conditional upon your acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If you do not agree with any part of these terms and conditions, you must not use this website.
Any use of the www.rainforest-ecolodge.com website, or written communication with the Rainforest Ecolodge, for the purposes of travel arrangements, confirms that you are aged 18 or over and that you have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.
Booking Conditions
The Rainforest Ecolodgewebsite is owned and operated by The Rainforest Ecolodge (Pvt)Ltd, with offices located at No. 48, 3rd floor, IBM Building,NavamMawatha, Colombo 02, Sri Lanka.
Customers are responsible for reading the terms and conditions including booking conditions which are available atwww.rainforest-ecolodge.com/terms-and-conditions.html. You agree to abide by the terms or conditions of purchase imposed by The Rainforest Ecolodge (Pvt)Ltd with whom you elect to deal. You understand that any violation of any such conditions of purchase may result in cancellation of your reservations or purchases, in your being denied access to any hotels, in your forfeiting any monies paid for such reservations or purchases, and Rainforest Ecolodge (Pvt)Ltd debiting your account for any costs we incur as a result of such violation. You will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website, and, without limitation, you will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on your behalf, whether or not such uses were performed with your consent.
With respect to hotel reservations and ground arrangements made directly through this website, your reservation will become confirmed once you have sent an on-line confirmation and provided your credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of your full payment OR deposit. In some cases an initial non-refundable deposit may be charged.
Booking Your Holiday
A booking is accepted only after we receive written confirmation from you along with full payment or a non-refundable deposit of 50% of the value of the Travel Arrangements. (This may be waived solely at the discretion of The Rainforest Ecolodge (Pvt)Ltd.)
For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or your written confirmation will indicate an acceptance of these terms and conditions by you.
Final Payment
If balance of payment is due for your travel arrangements, the balance payment must be paid by you before leaving the hotel.
Methods of Payment
Payments for full or part payment for the travel arrangements may be made either by 1) bank transfer or 2) credit card (Visa, Mastercard, AMEX). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by you.
If paying by credit card you can either pay through 1) the secure internet payment gateway facility available on our websitewww.rainforest-ecolodge.com / or 2) you could do so by filling in, signing and returning to us a credit card authorization form that we will send to you indicating the total amount due not forgetting to also send us copies of both sides of the relevant credit card.
You can return these forms to us either through email or fax.
If paying by credit through the secure internet online payment gateway
Your payments are processed entirely on the Secure Payment Sites operated by The Hongkong and Shanghai Banking Corporation Limited (HSBC) for Master and Visa card payments. Your card details are not received or stored by RainforestEcolodge (Pvt) Ltd. in any form, and when you place an order as part of the checkout process you are automatically taken to the HSBC Secure Payment facility for Master and Visa card payments. Your credit card information will be securely transmitted to HSBC for transaction authorization using SSL 128-bit encryption. All payments are denominated in United State dollars (US$)
SSL, security internet protocol known as Secure Socket Layer, uses connection-oriented end-to-end encryption to provide data confidentiality service and data integrity service for application layer traffic between your web browser and the secured HSBC payment gateway servers. It provides data encryption, server and client authentication and message integrity between the client and the web server.
Price Policy
The price of Your Travel Arrangements is subject to the possibility of changes and surcharges beyond the control of us and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of Your Travel Arrangements is increased by any matters outside our control then you must either pay the additional price to us when we request it or cancel Your Travel Arrangements in accordance with these Booking Conditions.
Booking Confirmation
If booking is made through the internet payment gateway
Please do not reply to your auto generated booking confirmation email. Should you like to contact us regarding your reservation please email us on sales@rainforest-ecolodge.org and mention your booking reference number, including name, dates and the hotel. You can also call us on +94 766 900900 or +94 766919233 (Monday to Friday between 8.30am to 5.00pm and on Saturdays from 8.30am to 1.00pm, excluding Sri Lankan holidays)
Rates
The rates listed on the online booking engine may vary depending on whether the guest is a Sri Lankan, Sri Lankan resident visa holder or a foreign national. These rates may/will vary depending on the nationality of the guest who is attempting to make a reservation through the online booking engine. Each section may have different rate structures depending on the offers available and the guest will be able to make a reservation depending on whether all the criteria’s of the booking conditions are met. If all the requested criteria’s are not met, Rainforest Ecolodge (Pvt) Ltd has the liberty to request the guest to amend the reservation or cancel the reservation (See disputes section for more information).
Rates for Sri Lankan’s / Sri Lankan resident visa holders
Sri Lankan’s and Sri Lankan resident visa holders are eligible to book the Sri Lankan rate made available through the online booking engine.
The guest making the reservation should enter the requested information which will be used to verify authenticity. Verification (Sri Lankan National ID or the Sri Lankan Resident Visa) will also be requested at the hotel during check-in to avoid any confusion.
If a guest books the Sri Lankan rate and a foreign national(s) is a part of the group, the standard foreign rate will be charged from that guest(s) at the hotel during check in.
If a foreign national does book the Sri Lankan rate, then the difference between the Sri Lankan rate and the standard foreign rate will have to be paid at the hotel during check in.
Rate Changes
Different rate categories are listed on the online booking engine, regardless of the currency it is listed under or/and the offer(s) available is subject to change at the discretion of Rainforest Ecolodge (Pvt) Ltd.
Since the rates are changed/amended frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the ‘no refund’ period of the cancelation policy (please see below for more information about amendments and cancellations) it is not possible to change/amend the original rate the reservation was confirmed under.
Amendments and Cancellations
While we will use our best endeavors to provide all travel arrangements as confirmed, reasonable changes in the travel arrangements may be made after notifying you.
Cancellation Policy for Normal Bookings
Hotels
- Cancellations received with 8 days or more notice, will be refunded in full less any bank charges. (If any)
- Cancellations received with less than 7 days’ notice is subject to a 100% cancellation fee.
- Failure to arrive at the hotel is subject to a 100% cancellation fee.
Cancellation Policy for Early Bird Bookings
Any cancellation made on the Early Bird Booking is nonrefundable.
Cancellation Policy for amended bookings
The cancellation policy will be applicable to the original date of arrival and not to the extended date of arrival. If the date of arrival is brought forward, the cancellation policy will be applicable to the amended date of arrival.
Cancellation Policy for Special Offers
The cancellation policy for special offers [including the Early Bird Offer stated above] will be clearly depicted on the more information section on the IBE, under the terms and conditions section on the IBE and website.
Changes to the Booking
If the reservation amount is less than the rate of the Rainforest Ecolodge you wish to be transferred too, then the balance payment must be done before departure [exceptions made are at the sole discretion of Rainforest Ecolodge (Pvt) Ltd]
Date Changes
If you wish to change the date of reservation, it can be done so by sending a mail to sales@rainforest-ecolodge.org
If the online rate for the alternate reservation date(s) is less than the original rate, the excess money can be utilized against extra expenditure at the hotel during your stay.
If the online rate for the alternate reservation date(s) is higher than the original rate, the balance must be paid by you before departure.
Date changes will be done subject to availability.
Airport Transfers
Airport Transfers can be arranged at favorable rates. We would require your confirmed flight details to arrange and confirm airport transfers and rates for the same. Please send the details to rainforest-ecolodge.com or to the reservation mail address of the respective Rainforest Ecolodge (Pvt) Ltd.
Booking (Reservation) Disputes
If a dispute arises with regard to a reservation made with Rainforest Ecolodge, then Rainforest Ecolodge(Pvt) Ltd. has the sole authority to cancel the reservation by informing the guest via email. The reservation amount will be refunded in full minus any bank charges to the credit card of the guest.
Health, Passport and Visas
It is your responsibility to ensure that you and other members of your party obtain the right inoculations and medical advice before you travel. Similarly, it is your responsibility to ensure that you and other members of your party have correct and valid passports, visas and have conformed to all other requirements pertaining to your travel arrangements before the holiday commences.
Should you require assistance on this matter we will be pleased to make recommendations. We will not be held responsible for you travelling without the correct travel documents.
International and Domestic Air Booking
Reconfirmation of flight bookings is your responsibility. As Travel Arrangements may be booked to connect with international and domestic air flights it is Your or the travelers responsibility to keep us updated as to flight times and numbers.
Responsibility
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.
Rainforest Ecolodge (Pvt) Ltd. cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding hotels if customers choose to arrange their own transport.
There are circumstances where it is impossible to full fill the contract as a result of war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions and all similar events outside our control. In these circumstances we shall not be liable for compensation where we are forced to cancel, delay, curtail or change your reservation in any way or where our performance of the contract is affected or prevented.
We assume no responsibility for any loss, damage to baggage, property or for injury illness or death or for any damages or claims however so caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc. or any other loss arising from or pursuant to Your Travel Arrangements.
We accept responsibility for ensuring the holidays which you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
There may be instances where alternative accommodation or services may need to be provided, in such instances we will ensure this is of a similar or superior standard.
Breakages and Damages
You will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the hotel before departure and to indemnify us against any losses, damages or claims made against us.
Behaviour
You are responsible for compliance with all relevant regulations governing carriage by air or any other mode of transport and your stay during your holiday. If in the opinion of our suppliers/service providers and/or guide representative your behavior is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, your reservation may be terminated and we shall not be responsible for any costs or claims that are incurred.
Severability
If any of these Booking Conditions are invalid or unenforceable then subject to law, all other provisions of these Booking Conditions shall be and continue to be valid and enforceable.
Arbitration
When your booking is confirmed with us, a contract between Rainforest Ecolodge (Pvt) Ltd. and / or you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of Sri Lanka.
Child Policy
Children from age of 0 – 3 years sharing parents’ bed will not be charged for meals& room.
Children from age of 4 –11 years sharing the parents’ bed will be charged half of the meal rates. However the charge for meal rates will depend on the meal plan required.
Children from age of 12 & above considered as an adult hence the adult rates will be applied accordingly.
Any individual who will require an extra bed will be charged USD 15 per person per night.
Trails
All the Trails’ should be booked by the guest at the hotel upon request and not through the travel agents. Payment for the trails will be collected directly by the hotel.
Complaints
We would wish to resolve amicably any reasonable complaint that we receive relating to the standard of service or accommodation arrangements.
If your complaint cannot be resolved locally you must follow this up by writing a formal complaint letter to us within 28 days of your return home incorporating all other relevant information. It is a condition of this agreement that you communicate any problem relating to the standard of service or accommodation arrangements to the relevant authority at the Rainforest Ecolodge you will be staying in. If still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter.
Please mail your concerns to sales@rainforest-ecolodge.org
EXCLUSION OF LIABILITY
Rainforest Ecolodge(pvt) Ltd. does not guarantee that all information available is free from errors or omissions but we will use all reasonable endeavors to correct any errors or omissions once notified of them. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree.
All recommendations, opinions expressed and prices regarding properties and/or destinations displayed are provided for guidance only. You agree as the user that the use of, or reliance upon, any of the content of the Rainforest Ecolodgewebsite, and in particular any content recommending any hotel, product or service, is done entirely at your risk. (Including content in subsequent itinerary documents sent to you)
Our website may contain links to websites operated by parties other than the Rainforest Ecolodge. Those links are provided to you for your reference and convenience only. We do not own or control the content of those websites and are not responsible for their content or your use of them.
We have endeavored to portray and describe each hotel and/or service as best we can and also to provide the most up to date information through our website and other communications with you to the best of our knowledge.
We cannot be held liable for any discrepancies or differences that might arise between the content of our website (text, images etc), and any other 3rd party websites.
Information provided by you
All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Copyright
The copyright and all other Intellectual Property rights in all of the material on this website are owned by Rainforest Ecolodge(Pvt) Ltd. Copying of any part for commercial or business use is strictly prohibited.
Governing Law and Jurisdiction
These terms and conditions are subject to the Laws and the Jurisdiction of Sri Lanka.
Validity
The above terms and condition are valid from the 1st of January 2012.
Last modified, 15thFebruary, 2016
